Refund policy

Last updated 22 August 2026

The guide is a download, so you have it the moment you buy it. That means refunds work a little differently here than for a physical product. The short version: tell me what went wrong, and I will fix it or refund you.

Try support first

If something in the guide does not work — a command fails, a step is missing, a version does not match — email hello@white-bay.com from the address you bought with. Say which chapter and what happened. Replies come within two business days.

Most problems are a version difference or a step that needs more detail, and both are things I can fix for you directly. Fixes also go into the next revision, which you already own.

When you get a refund

A full refund is issued if any of these is true:

• You reported a problem and I could not resolve it within seven days.
• The guide does not cover what the product page said it covers.
• The download or the file bundle failed and could not be delivered.
• You were charged twice for the same order.

Requests are accepted within fourteen days of purchase. Refunds go back through Lemon Squeezy to the original payment method, and access to the files and future revisions ends.

What is not refunded

• Having read the guide and decided you already knew it. Read the contents and the sample chapter before buying — they are there so you can judge that first.
• Third-party tools changing, breaking, or costing money. The guide records what worked at the pinned versions; revisions follow changes where possible.
• Your setup being different from the pinned versions, when support has offered a working alternative.
• Business outcomes. The guide teaches a technical method and promises nothing about results.

Before you dispute a charge

Email first. A card dispute takes weeks, ends the same way, and costs both of us more than a reply would. I have never refused a request that met the conditions above.

Statutory rights

Where consumer law where you live gives you stronger rights than this policy, those rights apply. Lemon Squeezy is the merchant of record for this store and may also issue a refund at its own discretion.